vJ
vernon J
1 reviews | Active since May 2017
17 Jan 2019, 06:26
Pathetic Service - Transfer reversal - Customer service dont exist
FNB going from best bank to worst bank very quick, i have requested a transfer from my savings account to be reversed over 3 weeks ago, eventually got a call on Monday after logging a complaint online stating it will take 48 hours, been 4 days and nothing, not to say the fnb customer care email address is also just there for i dont know what as no one ever responds. IM really changing banks. Customer service in the past year has gone to the ground.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
17 Jan 2019, 09:24Good day Vernon,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply17 Jan 2019, 09:24
Official
Good day Vernon,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
vJ
vernon J's updateReviewer Update
18 Jan 2019, 06:13Thank you for contacting me FNB Personal Loans, not 48 hours anymore now its 48 business hours, still not done - not great
vJ
vernon J's update18 Jan 2019, 06:13
Reviewer Update
Thank you for contacting me FNB Personal Loans, not 48 hours anymore now its 48 business hours, still not done - not great
vJ
vernon J's updateReviewer Update
19 Jan 2019, 08:28Good Day
This is really not good customer service, I have been told from Wednesday “It will be done today or tomorrow”. Yesterday when I called they said late yesterday of today as it has already been loaded on the system and guess what – no reversal of funds in my account, – Still no reversal done, I guess what is left to do no is get in contact with Emma Mer and maybe then something will be done.
vJ
vernon J's update19 Jan 2019, 08:28
Reviewer Update
Good Day
This is really not good customer service, I have been told from Wednesday “It will be done today or tomorrow”. Yesterday when I called they said late yesterday of today as it has already been loaded on the system and guess what – no reversal of funds in my account, – Still no reversal done, I guess what is left to do no is get in contact with Emma Mer and maybe then something will be done.