DN
Duke N

1 reviews | Active since Mar 2018

12 Apr 2019, 17:08

Pathetic service to say but the least.

I asked for them to stop the many unauthorized debit orders on my account and they advised I open a new account instead upon which they failed to close my old account and de-link my Conexis phone from that account. Now that account has accumulated over R 900 in costs and returned debit orders including for the device and I was rather harassed to make deposits into that account. I complained from September 2018 about this and to date this matter has not been resolved. I lost complete trust in this bank as a result and have switched my salary and will have to switch my business account as well it seems.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Apr 2019, 08:11
Official
Good Day Duke Ndayi

Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: ***