Pathetic service to replace credit card!!

Item: FNB (First National Bank)
Rating: 1
Author: Gadija A

Requested replacement credit card. At same time took up their offer of private wealth. Given that I have no credit card I asked credit card delivery be given priority. Was advised it would take 5 days, 7 days later i only get chequecarddelivered. My previous email, private wealth consultant did not getaway response. So they advise i must use app chat. Today I used app chat...had to repeat my story 5 times on app, consultants get disconnected randomly. Pretty useless service!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

18 Jun 2021, 18:25

Good day

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

Regards,

Hello Peter Complaints Team

FNB (First National Bank)'s reply18 Jun 2021, 18:25

Official

Good day

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

Regards,

Hello Peter Complaints Team

Gadija A's updateReviewer Update

23 Jun 2021, 13:12

Guess what, a card was delivered but it was a petro card... not even what i asked for. So i am still without a credit card. is the plan to deliver 1 card at a time over 10 days each???//

Gadija A's update23 Jun 2021, 13:12

Reviewer Update

Guess what, a card was delivered but it was a petro card... not even what i asked for. So i am still without a credit card. is the plan to deliver 1 card at a time over 10 days each???//