VB
Vikas B
1 reviews | Active since Dec 2018
24 Dec 2018, 22:05
Pathetic service to premier customer
Pathetic experience. They blocked my credit card on festive season even if I sent them the SARS doc that they required. On Friday they told me on phone that send the form and we will active on Monday. Seems like no one is working for customers there. They take premier fee and provide pathetic service. Why am I a premier customer when I don't get service when required.
Helpful (0)
Replies (2)0
Replies (2)VB
Vikas B's updateReviewer Update
24 Dec 2018, 22:20I got an SMS from fnb saying that call has been logged for reported issue but you cannot call them. Tried all possible call center number but no one is available. Pathetic service. Specially in fastive season.
VB
Vikas B's update24 Dec 2018, 22:20
Reviewer Update
I got an SMS from fnb saying that call has been logged for reported issue but you cannot call them. Tried all possible call center number but no one is available. Pathetic service. Specially in fastive season.
FNB (First National Bank)'s replyOfficial
27 Dec 2018, 10:28Good Day Mr. Bindra,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Premier department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Dec 2018, 10:28
Official
Good Day Mr. Bindra,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Premier department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)