Pathetic service to a Premier Card client

As a Premier card holder I am ashamed off the quality if service I receive. I tried using an uber reward/ voucher which failed to work basically you should get R200 off your first Uber ride of which it was. The voucher code did not work thus I paid the full fee. I just want my full R200 back but that seemed to have been such a tough ask yet my bank charged are more than R200 pm. I have been through 2 in-house bank consultants and a pewmuer banker and none were helpful. They tried to help me but seem as if it was not hard enough . I keep being thrown from pillar to post and get asked to follow certain process. I follow the process and nothing happens. I expressed how tired I am off this admin but clearly there is no sympathy. I did not want to do this but I think I had enough!!!! Fnb you guys are useless and is ever so ready to sell client products bit can't simply deliver on customer service. I am not the only customer but I am a customer which : Visits your app at least 4 times a week, have a bond with u, have vehicle finance with u, have a credit card, an overdraft. I see myself as a fantastic payer always paying way way more above my credit installments. I am sick off this and request that fnb does the following: 1. Reimburse me my R200 2. Cancel my overdraft 3. Accept my notice of cancelling my credit card end of June

I expect this to happen asap this month pls!!!!!

I am considering also downgrading my card status to gold because clearly there is no point b3ing a premier client.

Thanks Avikhar Rajcoomar