Pathetic service to a client

Hi my name is Jerome chetty I visited a brunch of FNB I app**** for a personal loan but everytime my my application gets declined and I was trying to query because I have previous cases with the FNB trying to resolve this matter I was dealing with a lady called Melisha Singh from FNB head office Durban kzn she was contacted from the branch that I attended today 15/06/2023 13:50pm and the consultant called her from the iPad that is given by f n b to their staffs and it was on loudspeaker and I'm the client was sitting in front of the consultant and Melisha Singh speaks bad about me as a client calls me a bad client I need this to be taken up with immediate effect and the call recording that was made to her. I want the senior managers of FNB to look into this and I am opening up a case of defamation of character against the staff of FNB.