Pathetic service, there is no way to apply for solar financing

I have a home loan with FNB, and trust me that was a nightmare to get the debit order date correct. So I want to get solar for the house. Guess what, I have to do it through that ****py app. Just one problem, I cant verify my app cause I dont have a current account, so I have no option to verify. But back to the solar financing. So I filled in the form, through the nav section of the app. Only to get an automated response that the person is currently on a year end function and will be back in the office on 13 December 2023.......we are in 2026, it's been 4 days. There is no way to contact FNB loans for soar financing. Going to secure app is also a futile action as they, keep on going to ....erm boop you are not verified, not a single person has addressed the issue on secure chat, or given me an email or phone number to call to apply. They dont really want the business, they want you to be verified