AA
Arshad A

1 reviews | Active since May 2015

08 May 2018, 09:14

PATHETIC SERVICE! SWITCHING BANKS!

ABSOLUTELY PATHETIC SERVICE!

SEEMS LIKE FNB HAS GONE COMPLETELY DOWNHILL THE LAST 3-4 YEARS!

I HAVE BEEN WITH FNB FOR MANY YEARS AND HAVE BEEN VERY VERY VERY HAPPY!

BUT THINGS WENT DOWNHILL AND CUSTOMER SERVICE IS NON EXISTENT!

I HAVE SO HAD SO MANY ISSUES WITH MY ACCOUNT THE LAST YEAR THAT IT HAS BEEN AN ABSOLUTE HORROR DEALING WITH FNB! I AM A PREMIER BANKER WITH FNB BUT BELIEVE YOU ME! THAT MEANS NOTHING TO THEM! THEY DONT CALL BACK! YOU ARE ON THE LINE FOR HOURS ON END! WITH NO RESULTS! THEY DEDUCT MONEY WHICH EVER WAY THEY WANT AND WHEN YOU QUERY IT YOU GET TRANSFERRED BACKWARDS AND FORWARDS FOR HOURS ON END! AND IF YOU GO INTO THE BRANCH THEY PUT YOU ON THE LINE WITH THE CALL CENTER?????? HOW RIDICULOUS IS THAT??? THE WORD PREMIER MEANS NOTHING TO THEM! YOU ARE JUST ANOTHER NUMBER! I HAVE HAD ENOUGH AND I'M SWITCHING BANKS!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2018, 11:44
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***