Pathetic Service & Sheer Incompetence

<p>Due to unforseen circumstances, my husband & I went under debt review during Oct 2015. We were recently placed in a position where we are able to settle our debt. I have (since 08 July 2016) spent hours on the phone to ascertain settlement values. After 2 weeks of battling, I was given the figures but with no information on how to pay these accounts via EFT. Right back at square 1 again, spending hours on the phone to establish how to go about paying the various accounts, which was still inaccurate. Eventually I paid these account and then (as per instruction from FNB staff) sent an email with ALL the proof of payments as well as a letter (signed by both my husband & I) with instructions to close ALL the accounts. Yesterday (28 July), I received an sms informing me that another debit order had gone off the account. Phoned AGAIN and was referred from pillar to post, to eventually be referred right back to the debt review dept. Here, I was told that the debit orders went off due to the fact that I had paid money into the account (which I was instructed to do by FNB staff). I was then told that I must email everything with a written letter of instruction (which I had ALREADY done by Tuesday 26 July!!! Again, this morning I have recieved smses about further debit orders off the account. I have probably spoekn to 20 different (and at times same consultants), but I am no further than I was on 08 July, because O was also informed in yesterday's phone call that the funds had been distributed to the wrong accounts - BUT this after I was told how the funds must be paid over. So once again, my accounts are going to be in arrears / overdrawn or whatever term the **** bank deems fit to use, and this is absolutely unacceptable. This is really a matter that needs urgent attention, as this incompetence is highly unaccpetable. (Not even to mention what I have spent on my calls to try and finalise this !@#$%&^</p>