Pathetic service, Rude consultant, nonchalant conduct.

I opened a business account with fnb online and I recently discovered my account was blocked due to an outstanding document, after failing to receive assistance telephonically from your business help desk consultants, I went to the branch on Friday to submit the outstanding document. The consultant at the branch called the business help desk to confirm reciept of the outstanding document, it was confirmed, and he was advised the account should be active on Friday, it's Tuesday today, my account is still blocked, my business is taking a complete knock because if this madness, my services are suspended with service providers because of failure to make payment on my side yet I have funds in my business account which I cannot access, if an account has an issue, why allow incoming transactions and block only outgoing transactions, why not suspend the use of the account so that one one doesn't make the mistake of sending funds which they later cannot access. I am extremely frustrated, this is affecting the productivity of my Business. The business help desk consultants (Thabo Thwala) is completely arrogant, nonchalant and useless.