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becker.brett becker.brett

1 reviews | Active since Oct 2016

28 Oct 2016, 16:19

PATHETIC service!! RUDE agents! 0 feedback. FNB- how can we fail you....

<p>FNB connect.</p> <p>Signal continuously drops, cant access emails or even send a picture via social networking. </p> <p>Unable to make phone calls most days and if the call does eventually go through, it will drop or almost deafens me from the static on the phone. </p> <p>Have phoned call centre customer care and majority of the time they are offline and unable to help, when i have gotten through i have done all what was requested of me and NOTHING worked. Call centre agents are rude and do not follow through with queries or even 'log' my calls.</p> <p>Have requested to talk to a team leader multiple times and they are always unavalible. Requested a team leader to call back and have not received a call back for all 5 occasions i have called. </p> <p>This level of service is unacceptable and i urge all public thinking of porting to FNB to NOT, i repat DO NOT move to fnb connect. </p> <p>All i can use my phone for is tell the time. </p> <p>I hope someone from FNB MANAGEMENT reads this and they listen to the 'recorded' calls, just so they know the PATHETIC level of service they are providing to their customers.</p> <p> </p> <p>Brett Becker</p> <p> ********** </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Oct 2016, 10:02
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)