Pathetic service / Refusing to contact 3rd Party claimant / Useless systems

<p>Submitted completed accident claim AND 3rd party claim on 28 June. Only today could I get car in to be repaired due to the slow and inaccurate service from FNB and Mutual and Federal and their assessors. I am not even sure they know what is going on and they even have wrong excess on the documentation. No-one ever gets back to you to sort stuff. </p> <p>To top it all, the person that my daughter crashed into has heard nothing re their claim. Today is 18 July !!! And we get calls at home from 3rd party wanting to know what is happening. </p> <p> </p>