PATHETIC SERVICE RECEIVED FROM FNB AND NIMBLE

I am writing to express my severe dissatisfaction and frustration with the manner in which FNB and Nimble have handled my account. The conduct displayed throughout this process has been entirely unacceptable.

I settled the loan in full with Nimble on 27 October 2025, and received the official settlement letter on 5 November 2025. Yet, despite this, my name remains incorrectly listed at the credit bureau, with no action taken to rectify the matter.

I have contacted Yumna Adams, Christopher W, and Rushdien Basson multiple times, and they have chosen to ignore my requests for a clear timeline and confirmation of when FNB will remove the blacklisting against my name. This deliberate lack of response is both unprofessional and disrespectful.

The ongoing delay has caused unnecessary stress, anxiety, and inconvenience. It is evident that neither FNB nor Nimble has shown any regard for the impact of their negligence on my personal and financial standing. The level of customer service from FNB, in particular, has been deplorable, and reflects a complete failure in accountability and basic service standards.

This situation must be resolved immediately. I require written confirmation of the exact date by which my name will be cleared from the credit bureau. The continued disregard for my legitimate concerns is unacceptable and will not be tolerated.