Pathetic service received

<p> </p> <p>I have never ever had any problems with FNB before and I’ve been banking with you guys for almost 4 years. This week has just been an pain as I have been on multiple occasions been disappointed and treated as if I’m not an human been. Every single agent I’ve spoken to could not assist me. Firstly my FNB app refused to accept my password that I’ve been using every single day since I’ve downloaded the app to login, then my limit were decreased. Then I couldn’t use my cell phone banking. Then yesterday when i send money via e-wallet seeing that my card doesn’t work I couldn’t access the money via the e-wallet service. The agent by the name of Pumla Mblana I spoke to today just advised me that I need to select proceed at the ATM and not cardless services. How on earth can I select proceed if I didn’t make any selection???????????? Pumla once again spoke to me as is I was dumb and ***********. She kept on repeating herself with the same thing over and over. When I requested for the complaints dept email address she didn’t know what it was and irritated me even more by asking me to hold the line while she checked for the details. I feel that information like that should be close by and a client shouldn’t have to wait for that information to first me searched for before giving it to the client. I was irritated because of the long hold an I then requested to speak to a supervisor. Once again I was asked to hold the line, I held on the line for about 5 minutes and when Pumla eventually came back to me she advised me that the supervisor is busy at the moment and that she will attend to my query when she's done with what she's doing now, Yet once again i felt as if I wasn’t important enough for FNB as my time was being wasted. The line then cut and no call back was received. I am very unhappy with regards to this service I received. O yes and to top it all off FNB Connect incorrectly debited my account for a SIM card I cancelled months ago that didn’t even work in the first place.</p> <p> </p> <p> </p>