Pathetic Service Received

<p>I have a cell phone contract with FNB mobile . Now my cell phone is giving me problems. I contacted the Technical centre Last week Friday 3rd March 2017 and spoke to a William. However William was of no help, I then requested to speak to his Manager , He put me on hold and I held on for about 10 mins then I dropped the call. I then Called back and someone answered the Call and they never greeted , I was just put on hold, "Call avoidence" I say. But thats not all, I emailed them previously and was assured I would receive a call. No one contacted me and that was a few days before I contacted them. Then I called again, spoke to someone from the FNB premium contact centre, she sent my warrenty docs and Invoices to insure my phone is covered and I require to contact the Tech devision to make arrangments to collect my cell phone. I did so, called and emailed. No response at all. I called today spoke to Shane Raynor who is apparently a Manager he advised someone will call at 15:00 , no call as yet. What kind of Service does FNB give to their customers??? This is pathetic. </p>