Pathetic service received

<p>Last week after posting a review, fortunately I got a reply from a Muhammed who is a superior at the FNB Mobile Connect call centre, who promised to get back at me the same day and this was on friday just after 09:00 am.</p> <p>I was so frustrated, yet again at the lack of service and decided to call in again on Sat morning. I was assisted by a lady named Simphiwe ... As I asked for the Gentleman, who is a senior and who promised to resolve my issue (Muhammad)</p> <p>I was told that He is in a meeting and would phone me back and then i escalated the call to an available manager, Itumeleng was her name. She was very rude and infact refused to speak to me and told the agent that I can go ahead and lodge a complaint.... can someone please contact me, I feel helpless now and **** to many times.</p>