Pathetic service - please get back to me

I app**** for a bond in June with FNB. I was assigned a bond consultant by the name of Sameerah Ahmod.

I app**** for a bond for unit 338 and currently living on the premises. Sameerah has on her records unit 388. FNB advised bond attorneys to register unit 317.

Sameerah sent me an offer from FNB stating that my bond is temporarily approved. Transfer proceedings have started and now in October, upon registration of property we realise that Sameerah has instructed attorneys with the incorrect address.

Whenever I try to get in touch with Sameerah she lies to me that my phone has gone to voicemail, she promises to call me but never calls me, she always has an excuse about writing an exam or being in a meeting. Since the bond application process, I’ve never communicated with her other than on email even after countless attempts to do so.

When I noticed the error in the unit number, I advised her to have it corrected, she informed me via email before a final offer is given to me that this will be correct and we only picked up the error upon transfer.

Furthermore, all transfer fees have been paid and I am paying occupational rental.

If someone from FNB can please contact me and assist me I would be grateful, I am receiving no feedback from Sameerah. She claims to have the address updated and everything will be fine but she is asking for the documents that I’ve already sent to her. I don’t understand what is going on and neither does Sameerah understand this!