pathetic service, passing the buck

No feedback. You waste time going to and from the branch with no luck. You query just gets passed on and forgotten about. Oh we have sent a e mail we waiting for a response...... 3 months down the line nothing. Make contact again and have to start all over, new reference given works well for the first week and then bam no contact since again...... so fnb how can you help me? Pls ASSIST ME WITH MY COMPLAINT. This service is totally pathetic. I get no feedback besides from R B Jacobs via social media but as for the branch it's totally PATHETIC