Pathetic service or lack thereof

Does anyone at FNB know what they are doing, or are you using the covid excuse. Spoke to 4 different people today, got cut off, transferred coz background noise was so bad, transferred again back to the same department & then got told to go into the branch ok maybe not??? I've got a ATM dispute, have lodged a dispute form via email 30 days yes that's correct 30 days ago, someone contacted me within the 5 days asked what had happened then nothing has happened since???? Sent a reply to the email that was sent to me & it sent a automatic reply back your dispute will be resolved within 5 days. Someone can't count, is it the robot guy that sends out all the standard email responses or the same robot guys that asks what your problem is then just transfers you to the same department that you have already spoke to 4 people at. Can a human person that knows that they are doing in the correct department please phone me know. Hopefully I'll still be human when & if that happens. Absolutely disgusted with the service from FNB. Pathetic FNB