1 reviews | Active since Feb 2015
Pathetic Service (online secure)
I am extremely upset and fuming as Im typing this. I was about to do online shopping. After entering my details on the online shop, I received a message that I need to go and activate my "online secure". Ive purchased many a time from this e-commerce website and was never asked to activate it AGAIN. So I logged on to my internet banking to activate it again. And true and behold, my card is not activated at "online secure". There is also no option to activate it. I then tried to contact FNB via telecom at 19:20. You guys are not availavle after 19:00. So I was stranded and could not do my purchase. You advertise on radio you are the best and bragg about always being available at night - what a false statement. I received pathetic service from your e-bucks department and now this!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)