Pathetic service nobody comes back to you.

Pathetic service. I've lodged 3 queries already since this morning at 8am. I've sent emails to *** they read the emails and nobody has the decency to respond. If this is the type of service you get from your bank then I am more than willing to change to another bank that's willing to give me the time or day. They say how can we help you!!! They should rather be saying how can we not help you!!! I'm in utter disgust, I've been banking with fnb for the past 17 years and to be told we cannot help you to reverse an incorrect payment but yet they quick to tell you how you need to pay for a reversal. We are all faced with struggling times and this is one bank that cannot help there clients. Here are the reference numbers *** and ***.