Pathetic service (no service) as usual!

I activated a revolving credit facility due to a medical emergency, I have not used this facility. On 15 January I requested a cancellation of the revolving facility, I was provided a reference number for the request - SC-***-AR8D5. My request was ignored, nobody contacted me within the 48 hour timeframe that was promised to me. I then requested my facility be cancelled via a banking analyst, a CRS form was filled in and submitted. This was done on 3 February. It's a week passed, and no response. Pathetic service as usual, I wonder why I still bank with FNB. Pity I cannot rate you 0 stars on this platform.

FNB, if you cannot close my revolving facility, please close my private wealth account, I don't need this lack of service headache. I am sure other banking instituitions will be more than willing to provide service to me.