YA
Yolande A
1 reviews | Active since Aug 2019
16 Nov 2021, 12:16
Pathetic service. No service.
I wrote a review here and fnb contacted me a week ago to inform me that they are escalating this for a refund. Since then not a word from anyone at fnb. Poor service? Not from Fnb. No service is more like it. You can chat on secure chat, the agents cannot or will not assist you. You can send emails. You will not get replies or if you're lucky you might get an automated reply. Pathetic
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Replies (3)YA
Yolande A's updateReviewer Update
16 Nov 2021, 12:41Automated response. What more can you expect from a bank that doesn't give a damn about their customers.
This is a joke.. Can you let me know whether it is one of your agents calling me all the time without speaking?
This is a joke.. Can you let me know whether it is one of your agents calling me all the time without speaking?
YA
Yolande A's update16 Nov 2021, 12:41
Reviewer Update
Automated response. What more can you expect from a bank that doesn't give a damn about their customers.
This is a joke.. Can you let me know whether it is one of your agents calling me all the time without speaking?
This is a joke.. Can you let me know whether it is one of your agents calling me all the time without speaking?
YA
Yolande A's updateReviewer Update
16 Nov 2021, 19:19It is 7:15 pm and I receive an sms from Fnb informing me to refer to an email sent to me in which documents are required in order for them to follow up on this ********** transaction which was reported to them immediately over 1 month ago already. I emailed all my screenshots to prove that I did indeed log the complaint immediately on their fnb app to which I received no reference number just a reply that they will be in touch with me within 3 working days. We are now going onto month 2 and still nothing.
Is this how bankers treats customers?
Do not leave your current banker for this financial institute!
You do not get any assistance apart from automated responses. They did not follow up on this for over one month now and I am still not getting any assistance.
Pathetic
Is this how bankers treats customers?
Do not leave your current banker for this financial institute!
You do not get any assistance apart from automated responses. They did not follow up on this for over one month now and I am still not getting any assistance.
Pathetic
YA
Yolande A's update16 Nov 2021, 19:19
Reviewer Update
It is 7:15 pm and I receive an sms from Fnb informing me to refer to an email sent to me in which documents are required in order for them to follow up on this ********** transaction which was reported to them immediately over 1 month ago already. I emailed all my screenshots to prove that I did indeed log the complaint immediately on their fnb app to which I received no reference number just a reply that they will be in touch with me within 3 working days. We are now going onto month 2 and still nothing.
Is this how bankers treats customers?
Do not leave your current banker for this financial institute!
You do not get any assistance apart from automated responses. They did not follow up on this for over one month now and I am still not getting any assistance.
Pathetic
Is this how bankers treats customers?
Do not leave your current banker for this financial institute!
You do not get any assistance apart from automated responses. They did not follow up on this for over one month now and I am still not getting any assistance.
Pathetic
YA
Yolande A's updateReviewer Update
17 Nov 2021, 10:07Fnb what do you want from me. What do you not understand. I reported a ********** transaction on my account over 1 month ago now you sent me an sms informing me you cannot assist me without proof of payment? What payment?!!
The money was taken from my account without my permission that is WHY I reported it to you. Does fnb have any management working for them at all?
I want management to contact me now. You have my contact number.
This is becoming a joke now. Pathetic pathetic. What the hell is going on there?
The money was taken from my account without my permission that is WHY I reported it to you. Does fnb have any management working for them at all?
I want management to contact me now. You have my contact number.
This is becoming a joke now. Pathetic pathetic. What the hell is going on there?
YA
Yolande A's update17 Nov 2021, 10:07
Reviewer Update
Fnb what do you want from me. What do you not understand. I reported a ********** transaction on my account over 1 month ago now you sent me an sms informing me you cannot assist me without proof of payment? What payment?!!
The money was taken from my account without my permission that is WHY I reported it to you. Does fnb have any management working for them at all?
I want management to contact me now. You have my contact number.
This is becoming a joke now. Pathetic pathetic. What the hell is going on there?
The money was taken from my account without my permission that is WHY I reported it to you. Does fnb have any management working for them at all?
I want management to contact me now. You have my contact number.
This is becoming a joke now. Pathetic pathetic. What the hell is going on there?