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lG
lauren G

1 reviews | Active since Nov 2015

15 Mar 2018, 14:12

Pathetic service no help

The bank has lost respect for it's loyal customers. Firstly I have to wait in a queue for nearly a hr every time and there is only 1 teller. Next I got a new card and I am trying to make payments only to discover that NO otp is being sent to my phone, the next day the same story. I tried to download the app which we are now forced to download and use and still no OTP. I have tried everything and just need to make some payements. The only other option I can think of is that the consultant who issued me the new card forgot to link it up some how. I am trying every way to get someone to contact me without any success at all. This is shocking...............

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2018, 14:47
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

lG
lauren G's update15 Mar 2018, 16:55
Reviewer Update
Hi Despite numerous calls ect , no one has actually told me how to resolve the issue. I havea huge problem that everyone is only trying to do some form of "reputation management" as opposed to actually helping me. How can you expect all your customers to download an app without giving them a choice? The app is terrible. How are older people expected to operate this? I have over ten years experience working day in and day out online and this was a mess up for me. I can only imagine how frustrating this will be for other clients. Every time I do online banking now I need my phone on, the app on and wi fi connectivity?