Pathetic service, no feedback, no delivery

<p>Hi</p> <p>I have requested a replacement card for my cheque account.<br />Its been days and still no delivery.<br />2 september we had a ***** case where my wife's card was ****** at the atm and R3000 were taken from our account before we could cancel it.<br />My card was incorrectly cancelled and now i have to wait forever to get a new one.<br />We also made immediate work of putting in the ***** claim. still submitted it that same evening. I was told max 3-5 days to resolve and my wife was told 8-10 days.<br />It's been mor ethan both and still no feedback??<br />You pride yourself on all your ads how quick you assist but in my experience its quite *******!<br />I also need a new cheque card for my wife.<br />We have a joint acc.<br />On her online banking there is no option to request a new card like mine?<br />I called my "so called private banker" and was told I can do it online... but the option was only available to me.</p> <p>Pathetic service!</p> <p> </p> <p>Please assist!</p>