1 reviews | Active since Jun 2017
pathetic service no communication no assistance
<p>I have made a pay to one of my suppliers on the 21st of June 2017 . This has been a nightmare since i have requested release of teh funds to my supplier . Up until now the 26 th of June 2017 the money is still sitting in my account and has not been released . To make matters worse , FNB has put a hold on my account for no apprent reason .</p> <p>from the call centre to the ceo . I have still not gotten any response as to why my account is on hold and why the funds have not been released .</p> <p>Up until now no one has had the decency to call me and advise what the problem is</p> <p>I am being charged interest of R1000.00 a day by my supplier due to the incompetence of FNB staff and team . its only mails going around from department to department with no solution . NO ONE can give me a straight answer as to what is happening</p> <p>I am losing bussiness everyday this is delayed and FNB does not care about this issue . AM i going to be re imbursed for my loses . I dont think so . This is really getting beyond control.</p> <p> </p> <p>I will be publishing this on social media and will ensure that this kind of service will not be tolerated as this is our bread and butter you are playing games with . and FNB has no remorse for the small businness owners .</p> <p> </p> <p>Again Pathethic service from FNB</p> <p> </p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
