Pathetic Service!!! No accountability !!

I purchased a Blackberry Z3 from FNB smart device. This phone has been giving me a problem ever since I purchased it. I called them to advise of the problem and gave them the correct number to contact me for collection. Guess What, nobody called. <br> I then called FNB smart device on the 19/06/2015 and spoke to a Phala who advised that the collection was cancelled as I no longer needed the service. \ nobody called me". She promised to call me back on the 19/06/2015 to confirm collection which she did not do.<br> I then called in today on the 22/06/2015 and spoke to Prenelle who advise it is out of warranty because the screen cracked. Advised pranelle that the Phone is not working and a request was made before the screen even cracked and she asked me to hold and then cut the call. I called back and was asked to hold. Guess what... THE CALL WAS DROPED AGAIN..<br> <br> Well DONE FNB!!! I really thought you were a bank that cared about your clients. I guess Not!!!<br> """