LP
Llewellyn P

1 reviews | Active since Jun 2014

28 Jul 2016, 06:17

Pathetic Service - Misleading Advertising

<p>FNB, you make such a whooha about your great service you can give us, wow, what a load of BS. We want to open a business account, but you refuse to acknowledge my wife's new married surname, we emailed you all the details you required, even the marraige certificate, and still you want to use her previous surname, it's not our fault that the wonderful Home Affairs has not changed her surname. Just strange that ABSA changed all her banking accounts, including vehicle finance etc to her new surname..... FNB you obviously are not interested in handling the ccount for a Gate Motor Manufacturer that was established in 1980, and you also DO NOT open all the documents send via e mail, for you just carry on regardless. FNB take your business account and shuff it in the hole underneath the donkey's tail!!!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2016, 07:53
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 978107

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)