Pathetic service, misinformation

I went to FNB Northgate to report a ***** case because l sent money assuming it was pastor only learnt a few hours later that his phone had been hacked. So on the same day it happened the 7th of August when l got to the bank they calmed the ***** department for me and l spoke to a lady and they said they will open a case but l can request a reversal of the funds since it wasn't a pay and clear. I was told they will block the receivers account while investigating and l will be charged a fee to which l agreed and signed forms at the bank to that effort. I called again the ***** department because l had been told l was supposed to receive a case number and the woman l spoke to said l also need to report to the police but a case has been opened and someone will call me. No one called me l got the case number later in the day on my app and Friday another message saying my case had been allocated to someone to investigate. Yesterday after 5 whole day's am now being told they can't reverse money l need to open a ***** case but l already did. The information that is given by all the people l spoke to is not adding up am extremely livid because l desperately need my money back. Clearly no one seems to be doing anything to help me at FNB the money might not be a large amount but I earn very little every rand is crucial to me.