PATHETIC SERVICE LEVELS-TOTALLY DISGUSTED

The initial matter has not yet been addressed and resolved. FNB puts in charge all these fancy faces whose service level standards are pathetic. I am dealing with an Octavia Ndimande with the whole Henry Van der Merwe issue. I have been told that FNB does not know where my funds have disappeared too. I have been calling Octavia since yesterday, she does not answer my calls and neither does she return them. I have sent several emails to her, she does not respond. I am handed a consultant to assist me with this issue and clearly she has no proper business ethics at hand. FNB at some HIGHER LEVEL needs to get in contact with me as the SERVICE LEVELS received with this case is DISGUSTING. It does not seem like anyone knows what they are doing and I have been given the run around since the beginning of this matter. First harassed by Henry van der Merwe which still has no recourse, FNB has not yet contacted me since my complaint and now having to deal with Miss Ndmande who does not know what is going on.CUSTOMER SERVICE HAS BECOME A JOKE WITH FNB, IF YOU CANNOT SERVICE YOUR CUSTOMERS APPROPRIATELY THEN I AM MORE THAN HAPPY TO MOVE ALL MY ACCOUNTS WITH A BANK WHO IS COMPETENT IN DOING SO.