1 reviews | Active since Oct 2017
Pathetic service, Inefficient, Close the account immediately & switch everything back to previous service provider
Good day I would like to advise on the services that I received from FNB Liberty Midlands Mall. Account was opened on the 5th August 2017, collected my card on the 18th August 2017 & handed in documents for Debit order & Salary switches, to which I was advised would take approximately a week to process. The lady, who assisted me on that day, also sold me a credit card, to which I was reluctant about, but however agreed to undertake… A week later, I received calls saying that my Credit card was ready for collection, which I ignored. For me, getting the New Debit Card in order was more important. 3 weeks later, No debit orders were switched, after making enquiries, I was then advised that my previous bank account details were omitted on the Debit Order forms… (Which I think should have been checked by the lady who received my debit order switching forms in the first place, Unless to her it was more important to get me to sign on a Credit Card), Debit Order forms have been received by the switching department on the 28th September 2017, after leaving my bank account number with 3 random people at the branch, Because ****ha Reddy (Team Leader – Liberty Mall), is never available & continuously called my at inappropriate times!!! I’m an Accountant, like hell I can’t speak to you whenever I feel like it!!! I was advised 2 days ago, that it takes 6 weeks to have debit orders switched (Ntombi-Customer services).. That’s a total of 3 months to open the Banking account and have debit orders switched… Like ¼ of a year… Debit orders switched, without my salary, now the idiots have my debit orders switched, without any money in my account…. I have banked with Standard for 12 years, and with all this hype about excellent service! I have received nothing but the most horrible service from a Bank that claims they are the best. Wow!!!! Great service!! Get this **** over with, close the damn account & the F**k ups to me get this sorted out.. Now I’m sitting with unpaid Debit fees, Calls from service providers, suspended services, for mess ups caused by your *********** bunch of Idiots & Not forgetting a Service fee invoice for the month of September, from FNB!!!!! Karusha
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
