Pathetic service in general... AGAIN!!!

On the 16th of May I made manually application for petrol account (apparently through a credit card) because your useless online banking system keeps declining me on affordability (how weird!? when I was pre-approved for vehicle finance with Wesbank a few weeks before). The Sandton City branch consultant (Mpho Mogoboya) told it would take up to 14 working days, after I had to follow up on the same application. Well, today is 14 working, low and behold, NO feedback! what a surprise!

You better ensure I get feedback on SERVICING CASE ID: ********** 8, else just cancel it and I will go to another bank, this ridiculous!

FYI, the "tap and pay" on the new card "YOUR" consultant suggested I get, after a previous HP complaint still does not work. Then, I got double debited for the card fee even after I advised your "superservice" email consultant to ensure that I don't get double debited the fee, because I only changed the card because YOUR system was not working.

Once again useless! I serious regret moving to you!!! nothing but **** service FNB voted most innovative bank. My @$$!!!