Pathetic service I'm going back to Capitec and cancelling my cheque and business account

My account was debited more money than I authorised,I went into a branch and was told I have to use their phone to call the call centre which I did I waited 1 hour holding for someone to assist with no assistance.After I complained I was told to use the app it will take 2 to 7 working days .I went on the first today is the 13 still no help.The service is pethatic I'm moving back to Capitec and also cancelling my business account with them.

Everytime you call your transfered from pillar to post.Speak to an Ivr on repeat like a robot