Pathetic service - I do not recommend FNB to anyone

I have a loan with FNB that usually goes off via debit order around the 24th of each month, but only if my salary is released. That debit order went off today (23/09/2020) and was my last remaining funds that I needed to utilize urgently today. I contacted the bankers online and they would not assist me but instead referred me to a sales/loans refunds team where I held on the phone for almost 30 minutes. I finally got through to Tebogo at this department and she seemed reluctant and dropped the phone while I was explaining my predicament. Absolutely pathetic service from one person of our country's great banks. I will definitely be changing banks and make sure that every person I deal with and that I know change banks as well. I mean it's not like I'm saying I don't want to pay my loan back, I'm just saying they can see my salary hasn't been paid to me and yet but still effected the debit order and took the last money that I had reserved for other urgent matters.