Pathetic service from.fnb

I had the most appalling experience with fnb .I app**** for a loan and it was accepted.the loaded the debit order on my new fnb account and on old capitec account which no consultant at any stage told me to accept it ...I have been calling them wasted hours on the phone to have this sorted out ...today nothing has been resolved. I was told sorry that they will send new debit order acceptance to my capitec account for new to accept it .I was them called by an fnb branch level consultant that asked me to come to the bank to resolve this...only the to find out she too did not do anything as she has to wait for the head office not load the new debit order and then I will.get it .we people apply for loans they are in a bad space ...so then why should they receive this kind of service .I'm not so livid as nothing has been resolved. And I'm sitting with no money ...I needed that money urgently to pay for my.mums operation as she is not well .this is so so disappointing.