Pathetic service from the Secure chat yet again.

This month there was some weird charges on my Credit card that did not make sense. Upon querying it on the FNB App using Secure Chat, i was informed that these are international conversion charges for my Netflix subscription. I stated that my subscription is quoted and and billed for in the local ZAR currency, but the consultant insisted that there are conversion charges because Netflix is an international company. This has never been the case in my more than 2 year subscription with Netflix and using the same FNB Credit card. The secure chat functionality is extremely useless and adds NO value to private banking customers whatsoever.