Pathetic service from the people I trust with my money

Item: FNB (First National Bank)
Rating: 1
Author: wernerhomann W

I made an erroneous payment from my business account in February 2019 and immediately informed FNB. They sent me a form to complete, which I immediately did.

After not hearing from them for weeks I posted on hellopeter. They then asked for a reference number. I no longer have access to the email address I sent the form from.

I will probably have to write off that money but my relationship with FNB is also over.

I called them this morning and was informed by Kgasito that they cannot provide me with the reference number and that they also do not have the form I completed

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

08 Jun 2019, 10:35

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply08 Jun 2019, 10:35

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***