Pathetic service from the Home Loan and Private Banking combination

App**** for "Further Lending" on 01 May 2020. Completed Further Lending application on 07 June 2020 and submitted to private banker. The matter at "pricing team" on 15 June 2020. Enquire on 30 June 2020 to progress. Asked again on 03 July 2020 and was informed: "matter has been escalated". Asked again on 07 July 2020. Informed 08 July 2020 "I have escalated the matter, as the differing views on how we should capture the application." On 10 July 2020, the bank sent out an evaluator (for R35000 extra on an existing bond) Received "Readvance Loan Agreement" on 13 July 2020. Private banker informed on 14 July 2020 "You should get the funds in the next 24-48hrs." However, on 20 July a new request for debit order authorisation and homeowners insurance was received from FNB. After submitting the required forms, it went quiet. Enquired on 24 July 2020 about funds and got a response on 28 July 2020 "We have escalated the matter – as they have received all necessary documents." On 3 August 2020, a dispute over the debit order date arose requiring a change to the date (all of this for R35000 on an existing contract) with the information "so we can finalise the re-advance application". After this communication ceased on email and we had to revert to the torture of the FNB call centre. No resolution as of yet. All this for a R35000 addition to an existing home loan account. I have a few words left that are not suitable for this review. Meanwhile, the bank charges interest and account money for a service that looks like this.