PATHETIC SERVICE FROM THE BRANCH AND CONTACT CENTER, FNB ARE BY FAR THE WORST

I am so ****en ****ed...... so 2 hours at the branch situated near Checkers hyper, 14 Avenue in Constantia Kloof and no one could help me. I wanted to dispute 2 debit orders that i could not do via the app or online banking. Like other banks , if you cannot do any form of transactions through the available resources, you go to the branch. They could no help me at the branch, they requested me to log onto my online banking profile, and i initally informed them that i tried to refuse the debit orders, but was unable to do so. I was connected to the Contact Centre. So after holding on for 185 minutes, i finally speak to a human being and was advised that to punch in the last digits on my card , following by the # key, which i did, only to be told that the card is not active , neither is it associated with any pin number. So i informed the consultant that its weird , because i used the card yesterday and there was no fault. He could not help me and referred me to the branch. I told him that i was at the branch, so i logged a ticket, waited another 15 minutes and finally got to a consultant. She confirmed that the card was indeed active , however gave me a new pin and i was informed that i would have to reload the FNB App. I asked to be connected to the Contact Centre and held on for another 15 minutes, the same process was followed, again the feedback was that the card number does not match any FNB cards and was not active. I told the consultant that i just confirmed with a consultant at the branch that the card was indeed active and that i used it the previous day, he told me that it was rather strange and that i would have to go back into the queue , and stated manual authentication. I did just that but the voice prompt , had no option for manual authentication and i eventually stated bank account queries. I was placed on hold , until o could no longer hold on , and vented my frustration. I asked to speak to the manager and the consultant pointed with her finger , there is the manger.. The manager did not even take me into account and just turned a blind eye, although she could clearly hear form my tone of voice that i was highly upset. So i stated that i would register a complaint on Hello Peter. This is by far the worst service i ever experienced. i want my details to be sorted out as a matter of urgency. I am not going into another branch to get this sorted. You can learn a thing or 2 from Capitec bank, at least the consultants are customer care orientated and the app and online banking facilities are user friendly. My time is valuable and i refuse to sit in a bank for an hour without any solution to my problem. You make false adverti*****ts that only look good on TV , BUT ARE NOT DELIVERING ON YOUR PROMISE. OR AM I JUST ONE CLIENT, OUT OF ALL THE BILLION THAT YOU HAVE, THAT I WHY I DONT COUNT , THAT IS WHY I AM NOT DEEMED IMPORTANT. HOW WILL YOU COMPENSATE MY TIME??????????????