Pathetic service from staff that don't know what to do

I want to withdraw from my 32 day account but am unable to. I visited the branch in Queensburgh and was made to open a savings account to transfer the funds into. After waiting 32 days and still not being able to withdraw I went back to the branch, this time I was told that my details needed to be updated (I don't know how this is relevant as I JUST created a new account) I now have 3 accounts with fnb and I'm still not able to access my investment. Everytime I call the call Centre, I am made to select options only to speak to a consultant then still be transferred, speak to another consultant then they drop the call. I spent around 3 hours at the branch and I have been trying to call the contact the call Centre for almost 2 hours now.