Pathetic service from service provider

<p>Good day,<br /> <br />My device was send through to IPHIX by FNB insurance brokers over two months ago. IPHIX hasn't fixed my device to this date and they tell me that the reason for that is because I never paid the excess for them to proceed with the repair. IPHIX send me an email to tell me what the excess is and asked me if they could proceed with the repair? to which I answered yes, nobody told me that I needed to paid the excess IPHIX could proceed with the repair or even gave me information with regards to where to I must pay excess. My device has now been with them for over 2 months and nobody bothered to contact me to say that my device's repair is withheld, I only hear all of this today when I wanted to find out how far they were with the repair as it has been too long. FNB please take my device to another service provider that can assist me because this is really pathetic. After my telephonic conversation with the owner of IPHIX I am really disappointed as he is so rude with me instead of assisting me and giving the way forward. FNB reference number for the repair is FNB45163/1</p>