Pathetic Service from Private Clients division

I am a FNB Private Clients account holder. <br> <br> On the 22 Feb I sent an enquiry to my private banker (Claire Rhoda / Sharmaine Ball / Gareth Gopane) , applying for a credit card. After numerous prompts, I was eventually informed that my application was approved, this was on the 09th March (yep,2 weeks after my initial request). <br> <br> On the 11 March I signed the quotation and sent back to my private banker. Its now the 25th March and I am still not in possession of my credit card. I kid you not. This was after being told on the 20 March , after I followed up, that 'An urgent instruction was sent to the couriers' . This is a complete farce from FNB. I would also like to stress that throughout this entire ordeal, I was the one doing the following up, not once was I kept informed of the progress of the application.<br> <br> I shudder to imagine how long this process would have taken if I was not a FNB Private clients customer. Absolutely disgusted with FNB's *****up.