Pathetic service from new credit card applications

Pathetic New credit card application validations. I was approved for a private clients credit card of R50000. I have sent in documents in support of my application. The consultants advised me that the docs were successfully validated and moved to fulfillment stage, how ever they escalated it to admin. They told me to wait 3-5 days for feedback, what nonsense? I must wait for father Christmas to give my credit card. I want this application finalised asap as i will close all my accounts. Consultants are also very rude, i think they dont like to assist customers, they want a free life at work, yet they getting paid.