1 reviews | Active since Oct 2013
Pathetic Service from FNB, Who is suppose to "HELP" their clients as they claim.......
Poor service from FNB, who is supposed to "Help Me" according to their slogan. I changed companies and have called FNB Personal loans department twice but on both occasions nothing has been done. Its a simple request of updating my baking details and changing my debit date but neither the first consultant Rhoda whom I spoke to in August 2018 nor the second one, Nomhla Thwala whom I spoke to on 17/09/2018 at 10h13 has done anything about my request. I lodged 2 complaints on the FNB online banking website but to date no response from FNB.......... Is this the way you "HELP" your clients FNB?? because now I am in arrears but due to no fault of mine as I have been contacting your call center but to no avail.... REALLY POOR SERVICE! No call back as promised either!!
Good day Liam,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Loans and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Liam,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Loans and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)