Pathetic service from FNB when registering your business

We have paid in December R175 to get our business registered. We are in February 2018 now and still dont have the registration papers as well as no Business Account that has been opened as yet. I have send documents throught that they have requested for us to sign to open the account and then i do receive a Confirmation that they have received it. But then when we enquire again they will either tell us that they have closed the account or they have not received the documentation. This service is really pathetic that I receive. I am running a business and cant make use of my account for funds to be paid in. This really is unacceptable.