Pathetic service from FNB; trying to confirm what's happening with my credit card

Absolutely pathetic service from FNB. I ordered a new credit card a few weeks ago. My application disappeared into a deep black hole and every time I waste time on the phone speaking to a "consultant", I am told a different version of what has or has not happened, and what needs to happen. However, no clear answer as to why there is no communication from FNB and when can I expect to receive the new card. I was told by the last consultant that I am a "risk" because I have app**** for credit (he may have forgotten that he makes a living from "risky" clients such as myself).