Pathetic service from FNB Short Term Insurance

We logged a claim for a Jojo tank pump on 30 April 2024, till the 14th, non of the agents could give me an update, they were always waiting for the report from the service provider, who advised us that the report was sent through. FNB agents loved using the excuse that the claim will be escalated. Eventually I got a hold of the manager Sheldon on the 14th, he advised that he will follow up and get back to me, he did call me back and advised he requested futher details from the service provider. On the 15th he advised that he will get full details and call me back as to why the claim was rejected. On the 16th, agent advised they were waiting for feedback from the service provider, also left a message for Sheldon who hasn't returned any of my calls. FNB has not called me with follow ups, I had to call and even then they couldn't give me an update on my claim. After numerous calls from me, I receive a rejection letter today (17.05.2024), dated the 15th. So what did FNB actually do for me beside waste my time & airtime. We had minimal water at our property since the 30th, which we clearly stated to Sheldon. The service is ridiculous, the agents are rude and can't provide proper feedback.