HB
Howard B

1 reviews | Active since May 2013

18 Aug 2015, 12:19

PATHETIC SERVICE FROM FNB SERVICE PROVIDER

Twice this year I have to spend a whole day waiting for the delivery of bank cards by this company that cannot keep to their agreement to deliver a certain time.<br> <br> This morning I spoke to 4 people at the Call Centre and they dont give two hoots!<br> <br> They cannot tell me what time the courier is delivering after telling me to be available between 10 and 12. <br> <br> This is the second time it happens and I cannot understand that a proper company like FNB still uses a pathetic service like this! DISGUSTING FNB!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2015, 12:33
Official
Hello Howieb,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 742941.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)