PATHETIC SERVICE FROM FNB SECURE CHAT TEAM

FNB secure chat and app safety is beyond pathetic.

I requested an account downgrade on my account before the month of Sept started and until now, they have not been able to assist me with this. I spoke to Patricia, Warren, Thusugo yesterday and plenty others over the past month.

Theres also a *****ulent transaction that's going off my account.

I have disputed this and blocked my card. They reversed the funds, but it's still going off.

Every consultant I chat with, keeps telling me to use the Incontact feature, which I explained and sent screenshot. That it says system error on my end for the last 3 weeks.

Its becoming a helpless battle to get this ***** transaction stopped. Seems like the next step is closing of that account. It woll be a hassle on my end, as every profile of mine have my fnb account number, including my salary payment.

I chatted with Warren, and he was absolutely rude and dropped the chat on me. FNB FIX YOUR SECURE CHAT TEAM! BEFORE U LOSE MORE CLIENTS

WHAT IS THE POINT OF THE CHAT IF NOBODY IS ABLE TO ASSIST.

Uptil now my account is not downgraded and the *****ulent amount of R242 is going off.