Pathetic Service from FNB Private Wealth

FNB Private Wealth cards expired in April with my fianc?'s credit / petrol cards replaced within time. Cheque card expired without bank notification: <br> - Requested a new card through Private Wealth portal and only received a response 7 days later<br> - Card was delivered but wasn't able to activate as it was not shown on the online portal<br> - After numerous calls (and 3 days) it was established that my fianc? wasn't FICA'd even though the credit and fuel card was supp**** without a hitch.<br> - Concern is that she is not the account holder bit still had to be FICA'd. Also why was this not done when on boarding with FNB originally?<br> - Paperwork was sent through and after another few days card activated through an arduous telephonic process<br> - Card still not functioning (error at ATM) and also still not visible on online portal (after more than a month)<br> - Biggest concern is that assigned private banker is non committal, slow with any feedback and shows no desire to assist the customer. Need to call to get updates<br> - All efforts bumped off to analyst / assistant without any follow up<br> <br> I am extremely disappointed in FNB, definitely not what I expected from a Private Banking facility